KEY POINTS ON LOANS
What to consider, where to check, and how to file a complaint
Information on how to assess a loan before taking it out, how to check your credit category, and what to do in the event of difficulties or problems.
Before applying for a personal loan
The installment is not the only factor that matters. Before taking out a loan, it is advisable to review how much money will be received, how much will be repaid in total, the loan term, the number of installments, and the total financial cost (costo financiero total, CFT).
Check the Debtors Database
The Debtors Database is a public register with information from the last 24 months. It allows you to check the financing reported to the BCRA, who reported it, and the repayment status.
Dealing with loan issues
The right channel for resolving it depends on what happened.
Problems with the loan or customer service
In the event of issues with the loan conditions, charges, debt collection, or customer service, the first complaint must be filed with the relevant institution or provider.
If no response is received within the established timeframe, or if the response is not satisfactory, a complaint may be filed with the BCRA.
Unrecognized transactions
In the event of a movement, transaction, or loan that you do not recognize, you should immediately contact the institution or provider involved.
Incorrect data found in the Debtors Database
If the information is out of date or contains an error, you should first check which institution or provider reported the data and which period it corresponds to.