HERRAMIENTAS
Y CONOCIMIENTOS
FINANCIEROS
FINANCIAL CONSUMER
PROTECTION
Con el aporte de los usuarios del sistema financiero se fortalecen los mecanismos de protección y mejora la calidad del servicio de las entidades reguladas por el Banco Central.
Contactar a los responsables de atención a usuarios financieros de bancos y compañías financieras, de emisoras de tarjetas de crédito o compra, de proveedores de servicios de pago o de proveedores no financieros de crédito.
Rectificar o suprimir datos en la Central de Deudores
Solicitar la rectificación o supresión de información incorrecta sobre la situación crediticia publicada en la Central de Deudores del Sistema Financiero.
Reclamar por fraude o estafa
Registrar un reclamo por operaciones no reconocidas o sospechosas realizadas en cuentas, tarjetas, homebanking o billeteras digitales.
Reclamar por problemas con productos y servicios financieros
Presentar reclamos por inconvenientes en el uso o funcionamiento de productos y servicios financieros (tarjetas, cuentas, cajeros automáticos, homebanking, entre otros).
Enviar sugerencias y quejas
Presentar sugerencias, quejas y opiniones para mejorar la atención y la calidad de los servicios que prestan las entidades financieras.
YOUR RIGHTS
The BCRA establishes regulations and supervises compliance to ensure the protection of your rights as a financial consumer at banks and other financial institutions.
FINANCIAL EDUCATION
What does financial education mean?
Find out what we mean by financial education, why it is a priority for the BCRA, and how we work with other government bodies and organizations to promote it.
Financial education programs
ARE YOU A TEACHER LOOKING FOR MATERIALS FOR YOUR CLASS?
The BCRA offers educational materials for high schools across Argentina, aimed at helping students develop the skills they need to get started, learn about, and engage with the financial system.
FAQs
Si no encontrás la respuesta que necesitás, podés completar el formulario y enviarnos tu consulta. Con el aporte de las personas usuarias podemos mejorar el sistema financiero del país.
BEING PART OF THE FINANCIAL WORLD
LATEST NEWS ON FINANCIAL KNOWLEDGE AND TOOLS
The BCRA implements a new instrument allowing individuals to securely make loan payments
Collection by transfer is a new type of instant transfer that seeks to offer a modern, superior solution based on a rigorous fraud prevention approach
Guidelines and considerations of the UIF and the BCRA on the regulation of the Law on Fiscal Innocence
The amendments introduced by Law 27,799 redefine the relationship between taxpayers and the tax authority, as ARCA should apply a presumption of tax compliance unless proven otherwise.
The BCRA launches a public consultation to improve the methodology for calculating the benchmark exchange rate provided for in Communication A 3500
The initiative seeks to improve the methodology for calculating the benchmark exchange rate to enhance the accuracy, representativeness, and transparency of the indicator.
The BCRA launches a tool that streamlines access to information for exporters of goods
The BCRA launches a tool that provides streamlined, direct, and customized access to SECOEXPO system information