FINANCIAL
KNOWLEDGE
AND TOOLS
FINANCIAL CONSUMER
PROTECTION
The participation of financial system consumers contributes to strengthening protection mechanisms and improving the quality of services delivered by institutions regulated by the BCRA.
Contact the financial consumer services accountable officer at banks and finance companies, credit or purchase card issuing companies, payment services providers or non-financial credit providers.
Rectify or delete data from the Debtors Database
Request rectification or removal of incorrect information about your credit situation published in the Debtors Database of the Financial System.
Claim for fraud or scam
Submit a complaint concerning unfamiliar or suspicious transactions made through accounts, cards, online banking, or e-wallets.
Claims related to financial products and services
Submit complaints concerning problems related to the use or functioning of financial products and services (cards, accounts, ATMs, and online banking, among others).
Send suggestions and complaints
To present suggestions, complaints and opinions to improve the service and quality of the services provided by financial institutions.
YOUR RIGHTS
At the Central Bank, we establish rules and supervise that your rights as a user of financial services are respected vis-à-vis banks and other financial institutions.
FINANCIAL EDUCATION
What does financial education mean?
Find out what we mean by financial education, why it is a priority for the BCRA, and how we work with other government bodies and organizations to promote it.
Financial education programs
KEY POINTS ON LOANS
What to consider, where to check, and how to file a complaint
Learn what to check before applying for a loan, how to consult your credit situation, and what steps to follow if you need to file a claim.
FAQs
If you can’t find the answer you need, you can fill out the form and send us your query. With the contribution of users, we can improve the country’s financial system.