FINANCIAL
KNOWLEDGE
AND TOOLS
FINANCIAL CONSUMER
PROTECTION
The participation of financial system consumers contributes to strengthening protection mechanisms and improving the quality of services delivered by institutions regulated by the BCRA.
Contact the financial consumer services accountable officer at banks and finance companies, credit or purchase card issuing companies, payment services providers or non-financial credit providers.
Rectify or delete data from the Debtors Database
Request rectification or removal of incorrect information about your credit situation published in the Debtors Database of the Financial System.
Claim for fraud or scam
Submit a complaint concerning unfamiliar or suspicious transactions made through accounts, cards, online banking, or e-wallets.
Claims related to financial products and services
Submit complaints concerning problems related to the use or functioning of financial products and services (cards, accounts, ATMs, and online banking, among others).
Send suggestions and complaints
To present suggestions, complaints and opinions to improve the service and quality of the services provided by financial institutions.
YOUR RIGHTS
The BCRA establishes regulations and supervises compliance to ensure the protection of your rights as a financial consumer at banks and other financial institutions.
FINANCIAL EDUCATION
What does financial education mean?
Find out what we mean by financial education, why it is a priority for the BCRA, and how we work with other government bodies and organizations to promote it.
Financial education programs
FAQs
If you do not find the answer you are looking for, you can fill out the form and send us your inquiry. The participation of consumers contributes to the improvement of Argentina’s financial system.
BEING PART OF THE FINANCIAL WORLD
LATEST NEWS ON FINANCIAL KNOWLEDGE AND TOOLS
The BCRA implements a new instrument allowing individuals to securely make loan payments
Collection by transfer is a new type of instant transfer that seeks to offer a modern, superior solution based on a rigorous fraud prevention approach
Guidelines and considerations of the UIF and the BCRA on the regulation of the Law on Fiscal Innocence
The amendments introduced by Law 27,799 redefine the relationship between taxpayers and the tax authority, as ARCA should apply a presumption of tax compliance unless proven otherwise.
The BCRA launches a public consultation to improve the methodology for calculating the benchmark exchange rate provided for in Communication A 3500
The initiative seeks to improve the methodology for calculating the benchmark exchange rate to enhance the accuracy, representativeness, and transparency of the indicator.
The BCRA launches a tool that streamlines access to information for exporters of goods
The BCRA launches a tool that provides streamlined, direct, and customized access to SECOEXPO system information