FINANCIAL
KNOWLEDGE
AND TOOLS
FINANCIAL CONSUMER
PROTECTION
The participation of financial system consumers contributes to strengthening protection mechanisms and improving the quality of services delivered by institutions regulated by the BCRA.
Contact the financial consumer services accountable officer at banks and finance companies, credit or purchase card issuing companies, payment services providers or non-financial credit providers.
Rectify or delete data from the Debtors Database
Request rectification or removal of incorrect or outdated information published in the Debtors Database.
Submitting a claim for fraud or scam
Submit a complaint concerning unfamiliar or suspicious transactions made through accounts, cards, online banking, or e-wallets.
Claims related to financial products and services
Submitting a claim for problems related to financial products and services, such as cards, accounts, ATMs, or online banking.
Send suggestions and complaints
Submit suggestions, complaints, and opinions related to customer service and the quality of services provided by financial institutions.
FINANCIAL CONSUMERS´RIGHTS
The BCRA establishes regulations and supervises compliance to ensure the protection of financial consumers’ rights at banks and other financial institutions.
FINANCIAL EDUCATION
What does financial education mean?
Information about what financial education means, why it is a priority for the BCRA, and how it is promoted with other government bodies and organizations.
Financial education programs
Programs and initiatives promoted by the BCRA to strengthen individuals’ financial skills, tailored to different audiences and needs.
KEY INFORMATION ON LOANS
What to consider, where to check, and how to file a complaint
Learn what to check before applying for a loan, how to consult your credit situation, and what steps to follow if you need to file a claim.
FAQs
If the information you are looking for is not available, you can fill in a form to make the enquiry. Contributions from consumers help identify information needs and enhance the quality of content and services.