Ask about bank or financial products and services

Description

Online channel for inquiries about bank products and services, and other topics related to the financial system.

These inquiries help to identify new, frequent questions and enhance the content posted on the Financial knowledge and tools section.

Who is it intended for?

Any financial consumer or person who needs information about bank products and the financial system.

Modality

Online, through a digital form.

Inquiries must be digitally submitted using the form provided by the BCRA.

Cost

Free of charge.

Keep in mind

You’ll need to provide an email address and your personal details to fill out the form.

This form is for information-related inquiries. To submit a claim or report a problem with a financial institution, use the dedicated channels for submitting claims to the BCRA.

Requirements

– Provide a valid email address.

– State the topic or product of the inquiry.

– Clearly describe the inquiry.

How to do it

1. Click on the link to access the online form for inquiries about bank products.

2. Fill out the required contact details.

3. Select the institution about which you would like to inquire.

4. Clearly describe your inquiry in detail.

5. Review the information entered and submit the form.

Who’s regarded as a financial consumer?

Any natural or legal person that uses—as end users and with no commercial purposes, in their own behalf or in behalf of their family or social group—any financial services offered by banks, other financial institutions, credit card issuers and other financial providers regulated by the BCRA.