Exchanging damaged banknotes at banks
Where can I exchange them?
All banks must exchange damaged or torn banknotes to anyone, regardless of whether they are customers or not.
When must the bank exchange them on the spot?
If more than 60% of the banknote’s surface is in good condition, the bank must exchange it on the spot for another banknote or else credit the relevant amount to your account.
What happens if damage is more extensive?
If damage is more extensive:
1) You may go to any bank and take all the remains, providing evidence that damage was accidental.
2) The bank must receive the banknote and forward it to the BCRA for verification.
3) The BCRA’s laboratory analyzes the material.
4) If the integrity of the banknote is confirmed, the BCRA credits the approved amount to the bank.
5) The bank, in turn, gives you the money or credits the approved amount to your account.
Please note that the BCRA only exchanges Argentine legal tender currency, not foreign currency.
Learn more: Consolidated text (TO) on Monetary Circulation