Correct outdated data in the Debtors Central

If you paid your debt, the change in your situation should be seen in the Debtors Central at the end of the following month or at the beginning of the month after the payment.

If that period has passed and your information remains the same or has errors, it is time to start a claim.

You must first contact the entity that reported the financing to the BCRA, which is the one that appears in the Debtors’ Central. Ask them to Update your situation or correct the error.

You can find the contact details of:

– Financial institutions.

– Former entities.

– Non-financial companies that issue credit or purchase cards.

– Other non-financial credit providers.

– Financial trusts.

– Mutual guarantee companies.

– Public guarantee funds.

– Providers of credit services between individuals through platforms.

The entity has 10 business days to respond to your request.

If after this period you do not receive a response or the response is not satisfactory, you can complete the form to rectify or delete records on the BCRA website.

You’ll need:

– Claim number assigned by the entity.

– Copy of the identity document (front and back).

– Copy of the entity’s response, if any.

– Documentation supporting your order (proof of payment, contracts, etc.).

If the problem is in private databases (for example, Veraz or Nosis), the claim should be made directly to those companies, not to the BCRA.

More information: Ordered text (OT) on Information Centers