The Central Bank of the Argentine Republic (BCRA) inaugurated a new website, www.usuariosfinancieros.gob.ar, where all the necessary information for the user of financial services is gathered.
This new communication channel allows queries, suggestions, complaints and unresolved claims to be channeled more quickly and efficiently, since it has been designed jointly with the National Directorate of Consumer Defense so that particular cases can be adequately treated.
Likewise, the BCRA will be nourished by the information received to analyze the practices and conduct of financial institutions and seek solutions that reach all financial users, through the exercise of its disciplinary and supervisory powers.
At www.usuariosfinancieros.gob.ar the user has the possibility of finding:
Credit situation, access and rectification of personal data: your situation can be consulted in the BCRA Debtors’ Center through your CUIL, CUIT or CDI; it is also possible to verify if a check is reported, and access a form to request access, rectification or deletion of personal data in the BCRA Debtors’ Center. In Frequently Asked Questions, the user finds all the necessary information related to the credit situation and the classification of debtors in the financial system.
Queries, suggestions, and unresolved complaints and claims: the Frequently Asked Questions contain the answers to the most recurrent concerns and problems of financial services users. In the event of not finding an adequate answer, the user can detail it in a form so that this information can then be incorporated into the most received queries.
Within this section you will also be able to channel:
Suggestions and Complaints: if the user wants to propose ideas that can contribute to the improvement of the financial system, or to report their disagreement with the provision of a service or attention provided by an entity, they can do so through a form to be analyzed by the BCRA in order to detect problems common to users.
Unresolved complaints: Complaints that have already been submitted to financial institutions or credit card issuers but have not been responded to or that have received responses that the user considers unsatisfactory may be reported. The BCRA will redirect the claim to the National Directorate for Consumer Protection so that a procedure can be initiated in the corresponding jurisdiction. In addition, the information received will be used for the purpose of analyzing the practices of the entities in relation to the applicable regulations, identifying the universe of users reached and, if non-compliance is noticed, exercising the sanctioning powers of the BCRA.
Compare financial products: information on commissions and costs of banking products and services so that the user can compare before deciding to take out the bank or to change banks if they consider it more convenient.
Financial user information: contact details of the user service managers of each of the entities, information on the financial system and entities, recommendations for the use of financial services, branch finder, financial dictionary and the schedule of bank holidays.
With www.usuariosfinancieros.gob.ar, the BCRA not only offers the user all the necessary information in the same place, but also inaugurates a new channel to receive and analyze messages from all users in order to improve the financial system.
