Send suggestions or complaints to the Central Bank

Description

Learn how to send suggestions or complaints to the Central Bank to collaborate with the improvement of information, service and practices of the financial system.

Through this channel you can:

– To formulate suggestions to improve the communication, content and services that the Central Bank provides to the public.

– To file complaints of a general nature about the operation of the supervised entities or about the information they offer to users.

This channel is complementary to specific complaint forms: it does not replace the complaint you must file when you have a specific problem with a financial product or service.

Who is it for?

To:

– Users of financial services.

– Organisations or institutions interested in the functioning of the financial system and in the protection of users.

Who want to:

– Propose improvements or suggestions related to the information and services related to the Central Bank.

– Raise general complaints about the performance of supervised entities or about the quality of the information they provide.

Modality

Online

The submission is made digitally through the suggestions or complaints form available on the Central Bank’s website.

Keep in mind

When using this channel:

– If your complaint relates to a specific issue with a product or service (e.g., an unrecognized charge or improper debit), you should use the appropriate claim forms, not this form.

– It is not a channel for personalized attention or individual advice on specific operations.

– You must not include passwords, passwords, or other sensitive access data to your financial products or services.

How to do it

1. Complete form

– Define the type of presentation

– Determine if you want to send is:

A suggestion (e.g., an idea for improvement).

A complaint (e.g., a general disagreement with an entity’s actions or with available information).

Or a combination of both.

2. Gather the basic information

Have prepared:

– Your contact details (name, email and other information that the form requests).

– The identification of the entity, area or content to which your suggestion or complaint refers, if applicable.

3. Access the suggestion or complaint form

– Enter the online form in the button below.

4. Fill in your details and describe your suggestion or complaint

Explain clearly and briefly:

– What aspect do you want to improve or what situation motivated your complaint.

– What entity or topic is involved, if applicable.

5. Submit the form

Submit your submission and keep the reference number or proof of submission.

Form

Complete form