Make an enquiry about banking products
If you can’t find the answer you need, you can fill out the online form and send us your query. With the contribution of users, we can expand the available information and contribute to improving the financial system.
Description
It is an online channel to send inquiries about banking products and services and other topics related to the financial system.
The queries received allow us to identify new frequent doubts and improve the content published in the Financial Tools and Knowledge section.
Who is it for?
Any user of financial services or interested in obtaining information on banking products and the functioning of the financial system.
Modality
Online, through a digital form.
The management is carried out digitally, through the Central Bank form.
Cost
Free.
Please note:
To complete the form, you must provide an email address and your personal information.
This form is intended for informational inquiries. To file complaints or report a problem with a financial institution, the specific complaint channels must be used before the Central Bank.
Requirements:
– Have a valid email address.
– Indicate the topic or product on which you wish to consult.
– Clearly describe the query you want to make.
How to do it
1. Enter the online form for inquiries about banking products.
2. Fill in the required contact details.
3. Select the entity on which you want to make the query.
4. Describe the consultation in a clear and detailed manner.
5. Review the information entered and submit the form.
What it means to be an end user of financial services
End users of financial services are considered to be individuals and legal entities who, for their own benefit or that of their family or social group and as final recipients, without commercial purposes, use the services offered by banks, financial institutions and credit card issuers and other financial providers regulated by the Central Bank.
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