Financial Inclusion
Report on Protection of Users
It provides detailed information on the regulatory framework, the rights of users and the obligations of the entities. Presents the communication channels available to make complaints and queries. It is a key instrument that promotes transparency and financial education.
Data insights
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The Annual Report on the Protection of Users of Financial Services contains an analysis of the main problems related to the complaints received and managed by the Central Bank, the complaints reported by the entities through information regimes and the main measures taken by the BCRA in this area.
Keywords: Report on the Protection of Users of Financial Services Claims, complaints, queries, account X, obligated entities, financial institutions, actions