This report brings together information on the protection of users of financial services in Argentina: the communication channels available to make complaints and queries, the rights of users, the obligations of the entities, the regulations and the functions of the BCRA in this area.

This annual publication also contains an analysis of the main problems related to the complaints received and managed by the Central Bank, the complaints reported by the entities through information regimes and the main measures taken by the BCRA based on the problems identified.