Freedom of Information

Law 27,275 defines public information as any information bound parties may create, obtain, control, transform or keep. The purpose of Law 27,275 on Freedom of Information is to allow citizens to exercise their right to access public records, promoting their participation, and ensuring transparency in public affairs. Under Section 7 (o) of this law, the BCRA is bound to provide public information, and complies with this provision.

In this website you will find information regarding active transparency.

• If the information you are looking for is not available, please fill in this form. If you have already filed a request, you can check its status by entering the request number.
• Before making a request, please read the Guide to Freedom of Information to learn about response time, possible charges and channels of complaint.
• The information about your credit situation and history falls outside the scope of the Law on Freedom of Information. For details on your credit situation and history, click here.

For more information, please read the frequently asked questions on the Debtors' Database.

Remember that queries, claims, complaints and requests for the BCRA intervention about issues involving users and financial institutions do not fall under the scope of the Law on Freedom of Information. For this reason, please visit the following links for financial users on this website:

• Frequently asked questions - in Spanish -

• Officers responsible for customer service:

Banks and financial companies - in Spanish -
Credit or purchase cards - in Spanish -
Other non-financial credit providers - in Spanish -

• Make a report on an unsettled claim

• Make suggestions and complaints

What does the right to freedom of information mean?

The chance to search, access, request, receive, copy, analyze, reprocess, reuse and redistribute freely (Section 2 of Law 27,275) information kept by bound parties (Section 7 of Law 27,275).

Who may submit a freedom of information request?

Any natural or legal person, either public or private, has the right to request and receive public information (Section 4 of Law 27,275).

Active transparency